Sub-processors

Effective date: September 9, 2026 · Version v2026-09-09 · Last updated: October 9, 2026

These are the third parties that process personal information on behalf of Cache CRM in order to deliver the Service. Each receives only the data its function needs, under a contract that restricts its use. This list is incorporated by reference into our Data Processing Addendum and mirrors the tables in Section 5 of the Privacy Policy.

Core sub-processors

Used for every Workspace.

Core sub-processors, their purpose, the data they receive and where they process it
Name	Purpose	Data	Location
Google Firebase / Google Cloud	Authentication, database, file storage, serverless functions, and push notification delivery to web browsers	Account data and all Workspace CRM content	United States
Twilio	SMS delivery, inbound SMS, voice calls and call logs	Phone numbers, message content, call metadata, recordings and transcripts where enabled, opt-out status	United States
Resend	Transactional and Workspace-sent email delivery	Email addresses, subject and body, delivery and unsubscribe status	United States
Amazon Web Services (Amazon SES, via Resend)	Underlying email transport used by Resend	Email addresses, subject and body, delivery status	United States
Stripe	Card payment processing, Stripe Connect payouts and stored payment methods	Card data (held by Stripe), amounts, customer and payment method identifiers	United States
Expo (Expo Application Services)	Mobile push notification delivery	Device push tokens and notification payloads, which can include a contact name and a message preview	United States
Typesense Cloud	Search index behind in-app search	Indexed text from contacts, jobs, invoices, estimates and leads	United States
Google Maps Platform	Address autocomplete and validation	Address text entered into address fields	United States
Sentry	Crash and error reports and performance traces from the iPhone app, the web app and our servers	Error details, app version, device type and a pseudonymous account identifier; no message content, email addresses or phone numbers	United States
Apple (Apple Push Notification service)	Delivering push notifications and incoming-call alerts to iPhones	Device push tokens and notification payloads, which can include a contact or caller name, number and a message preview	United States
Vercel	Hosting and delivery of the cachecrm.com website	Request logs, IP address, user agent	United States
Google Fonts	Web font delivery on the cachecrm.com website	IP address and user agent of site visitors	United States and global content delivery network

Optional sub-processors

Engaged only for a Workspace that switches the relevant integration on. None of these receive anything from a Workspace that has not enabled them.

Optional, Workspace-enabled sub-processors, their purpose, the data they receive and where they process it
Name	Purpose	Data	Location
Anthropic	AI automation actions, using the Workspace's own API key	Message text and the contact, job, invoice and estimate fields the Workspace puts in its prompt template	United States
Google (Gemini)	AI automation actions, using the Workspace's own API key	Message text and the contact, job, invoice and estimate fields the Workspace puts in its prompt template	United States
OpenAI	AI automation actions, using the Workspace's own API key	Message text and the contact, job, invoice and estimate fields the Workspace puts in its prompt template	United States
xAI	AI automation actions, using the Workspace's own API key	Message text and the contact, job, invoice and estimate fields the Workspace puts in its prompt template	United States
Slack	Automation notifications to a Slack channel	Whatever the Workspace puts in the notification	United States
Discord	Automation notifications to a Discord channel	Whatever the Workspace puts in the notification	United States
Google Workspace (Calendar and Sheets)	Writing jobs to a calendar and rows to a spreadsheet	Job, contact and schedule fields the Workspace maps	United States
QuickBooks (Intuit)	Accounting sync	Customer, invoice and payment records	United States
ConnectTeam	Crew scheduling and dispatch	Job and assignment fields	United States and Israel
ElevenLabs	AI voice assistant for phone calls, when a Workspace enables one	Call audio and the conversation content handled by the voice assistant	United States
JotForm	Receiving lead-intake form submissions into the Workspace	The fields the Workspace’s form collects	United States
Workiz	Importing the Workspace’s own records from its Workiz account	Clients, leads, jobs and invoices the Workspace chooses to import	United States
Zapier and other webhook destinations	Sending event data to any https endpoint the Workspace configures	The event payload the Workspace selects	Determined by the Workspace, which chooses the destination

How we notify you of changes

We will give at least 30 days' notice before a new sub-processor starts processing Customer Personal Data, and we will update the “Last updated” date on this page at the same time.

To receive those notices, email support@cachecrm.com with the subject line “Sub-processor notices” and we will add your address to the list. Workspace administrators also receive the notice by email and in the application.

You may object to a new sub-processor in writing within the 30-day notice period on reasonable data-protection grounds. Section 5 of the Data Processing Addendum sets out what happens next.

Change log

September 14, 2026 — clarified that the Google Firebase / Google Cloud row includes push notification delivery to web browsers, and that Expo's purpose covers mobile push notification delivery. No new sub-processor was added; both were already in scope under “serverless functions” and “push notification delivery to mobile devices” respectively.
September 9, 2026 — list published. Added Expo, Typesense Cloud, Amazon SES (via Resend), Google Fonts and the four AI providers (Anthropic, Google Gemini, OpenAI, xAI), which were not named in the previous Privacy Policy. Split the list into core and optional, and added processing locations.

Contact

Cache CRM (a product of SoCal Cleaner, LLC) support@cachecrm.com 562-280-2925 20208 State Rd, Cerritos, CA 90703